Overview
At Blue Spark Traders, we want our customers to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, or different from what you ordered, you may request a return according to the policy below.
Please read our return and refund policy carefully before placing your order.
Returns
Customers must raise a return request within 48 hours of receiving the order.
To be eligible for a return, the product must be unused and unworn, in its original condition, and returned with the original tags and packaging.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with the required details and photos.
Once your return request is approved, we will arrange the return pickup or provide further instructions.
Return Shipping Charges: For eligible and approved returns, the return courier charges will be borne by Blue Spark Traders.
refunds
Once we receive and inspect the returned product, we will notify you about the status of your refund.
If the return is approved, the refund will be processed to the original payment method or through another suitable payment method communicated by our team.
Refund processing time may vary depending on the payment provider or bank.
Exchanges
Customers may request an exchange within 48 hours of receiving the order, subject to product availability and eligibility.
The product must be unused, unworn, and returned in its original condition with tags and packaging.
If the requested replacement product is unavailable, we will discuss the available options with the customer.
Sale Items
Products purchased during special offers, discounts, or sale periods may have different return or exchange eligibility.
Please check the product details or contact our support team before placing an order if you have any questions about the return or exchange eligibility of sale items.
Need help?
If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact Us page or use the contact details provided on our website.
Our support team will be happy to assist you with your queries.